Terms of Service

1. Introduction

These terms of service (the “Terms”) govern your access to and use of the Klarum platform, websites at klarum.com and related subdomains, and any associated services (collectively, the “Service”). The Service is provided by Klarum Technologies AB (“Klarum”, “we”, “us”, or “our”), a Swedish limited liability company.

By accessing or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, in which case “you” refers to that entity.

If you do not agree to these Terms, you may not access or use the Service.

2. Provider

3. Accounts and Eligibility

Use of the Service requires an account. You may register an account if you are at least 18 years old and have the legal capacity to enter into binding contracts. The Service is intended for use by businesses, public-sector organisations, and their authorised representatives.

You agree to (i) provide accurate, current, and complete information during registration, (ii) maintain and promptly update your account information, (iii) keep your credentials confidential, and (iv) be responsible for all activity that occurs under your account.

You must notify us promptly at security@klarum.com if you suspect any unauthorised use of your account.

4. Acceptable Use

When using the Service, you agree not to:

• Violate any applicable law, regulation, or third-party right;
• Upload, transmit, or store any content that is unlawful, infringing, defamatory, or otherwise objectionable;
• Reverse engineer, decompile, or attempt to derive source code of the Service except as expressly permitted by law;
• Interfere with or disrupt the integrity or performance of the Service, including through automated scraping, denial-of-service attacks, or exploitation of vulnerabilities;
• Use the Service to build or train a competing product;
• Share account credentials with anyone outside your organisation;
• Use the Service to process personal data without a lawful basis under applicable data protection law.

We may suspend or terminate your access for any breach of this section without liability and without prejudice to any other rights or remedies.

5. Customer Data

“Customer Data” means data, content, and information that you or your users submit to or generate through the Service, including bid records, capability profiles, documents, and configuration data.

You retain all rights, title, and interest in and to Customer Data. You grant Klarum a limited, non-exclusive, worldwide licence to host, process, transmit, and display Customer Data solely as necessary to provide and improve the Service in accordance with these Terms and our Privacy Policy.

Where Klarum processes personal data on your behalf, a separate Data Processing Agreement (DPA) under Article 28 GDPR applies and forms part of these Terms.

Klarum may use aggregated, anonymised data derived from Customer Data - that cannot reasonably be associated with you or any identifiable individual - to operate, improve, and benchmark the Service.

6. Service Levels and Changes

We will use commercially reasonable efforts to make the Service available 24/7, subject to scheduled maintenance, emergency maintenance, and circumstances beyond our reasonable control. Enterprise customers may receive additional service-level commitments under a separate order form.

We may modify, enhance, or discontinue features of the Service at our discretion. Where a material change adversely affects a feature you rely on, we will use reasonable efforts to provide advance notice.

7. Fees and Payment

Use of the Service may be subject to fees set forth in an order form, online pricing page, or similar agreement. Unless stated otherwise, fees are billed in advance, non-refundable, and exclusive of taxes. You are responsible for any applicable VAT, withholding, or similar taxes.

Late payments accrue interest at the rate permitted by Swedish law from the due date until paid in full. We may suspend access to the Service for accounts that are more than thirty (30) days overdue, following notice.

8. Intellectual Property

The Service, including all software, models, designs, documentation, and content provided by Klarum, is and remains the exclusive property of Klarum and its licensors. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during the term, solely for your internal business purposes.

Any feedback, suggestions, or ideas you provide regarding the Service may be used by us without restriction or obligation to you.

9. Confidentiality

Each party may have access to non-public information of the other (“Confidential Information”). The receiving party agrees to (i) use Confidential Information only to perform under these Terms, (ii) protect it using at least the same degree of care it uses for its own confidential information (and no less than reasonable care), and (iii) not disclose it to any third party except to those who have a need to know and are bound by confidentiality obligations.

These obligations survive termination of the Terms for a period of three (3) years, or for trade secrets, for as long as they remain trade secrets under applicable law.

10. Warranties and Disclaimer

Each party warrants that it has the authority to enter into these Terms. Klarum warrants that it will provide the Service with reasonable skill and care.

Except as expressly stated in these Terms, the Service is provided “as is” and “as available”. To the maximum extent permitted by law, Klarum disclaims all other warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

Outputs of the Service, including AI-generated scores, rankings, and analyses, are informational and are not legal, financial, or procurement advice. You are responsible for your decisions and for any human review required for procurement outcomes.

11. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, business, or goodwill, arising out of or in connection with these Terms or the Service, even if advised of the possibility of such damages.

Each party's total aggregate liability arising out of or in connection with these Terms shall not exceed the fees paid or payable by you to Klarum for the Service in the twelve (12) months preceding the event giving rise to the claim, or, where no fees are payable, one thousand euros (EUR 1,000).

The limitations in this section do not apply to (i) breach of confidentiality, (ii) infringement of intellectual property rights, (iii) indemnification obligations, or (iv) liability that cannot be limited under applicable law, including liability for gross negligence or wilful misconduct.

12. Indemnification

You agree to defend, indemnify, and hold harmless Klarum and its affiliates, officers, employees, and agents from and against any third-party claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to (i) your Customer Data, (ii) your use of the Service in violation of these Terms or applicable law, or (iii) your infringement of any third-party right.

13. Term and Termination

These Terms remain in effect for as long as you have an account or use the Service. Either party may terminate these Terms for convenience by giving thirty (30) days' written notice, or immediately for material breach if not cured within thirty (30) days of notice.

Upon termination, your right to access and use the Service ceases. Klarum will make Customer Data available for export for a period of thirty (30) days after termination, after which Klarum may delete or anonymise Customer Data in accordance with the Privacy Policy and applicable law.

Provisions that by their nature should survive termination - including sections on Customer Data, Intellectual Property, Confidentiality, Disclaimers, Limitation of Liability, Indemnification, and Governing Law - survive termination.

14. Governing Law and Disputes

These Terms are governed by the laws of Sweden, without regard to conflict-of-law principles. The UN Convention on Contracts for the International Sale of Goods does not apply.

Any dispute, controversy, or claim arising out of or in connection with these Terms shall be finally settled by the courts of Sweden, with Stockholm District Court (Stockholms tingsrätt) as the court of first instance. Nothing in this section limits a party's right to seek injunctive or equitable relief in any court of competent jurisdiction.

15. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will provide notice (for example, by updating the “Last updated” date and, where appropriate, by email). Your continued use of the Service after the effective date of the updated Terms constitutes acceptance of the changes.

16. Miscellaneous

These Terms, together with any order form, DPA, and the Privacy Policy, constitute the entire agreement between you and Klarum regarding the Service and supersede any prior or contemporaneous agreements. If any provision is held unenforceable, the remaining provisions remain in full force and effect. A waiver must be in writing and signed by the waiving party. You may not assign these Terms without our prior written consent; we may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.

Notices to Klarum should be sent to legal@klarum.com. Notices to you may be sent to the email address associated with your account.

17. Contact

If you have any questions about these Terms, please contact us: